FAQs

Theme Plugin BD is an online marketplace offering GPL-licensed WordPress themes, plugins, and templates at affordable prices. We aim to provide high-quality tools to enhance your web development projects.

Yes, all products available on Theme Plugin BD are 100% original and sourced directly from developers and distributors. They are distributed under the GNU General Public License (GPL).

Yes, all products are thoroughly tested and verified to be virus-free. We ensure they are safe and functional for your use.

Yes, as GPL-licensed products, you can use them on an unlimited number of personal or client websites.

Simply browse our website, select the desired product, add it to your cart, and proceed to checkout. Payments can be made securely through our supported payment methods.

We accept payments via bkash, Nagad, Rocket, Upay, upi, cryptocurrency and other supported local and international payment gateways.

Refunds are only provided under specific conditions, such as duplicate purchases or technical issues that cannot be resolved. For more details, refer to our Refund Policy.

Yes, you will receive lifetime updates for all products purchased from Theme Plugin BD.

Login to your account on our website, navigate to the “Downloads” section, and access the latest version of your purchased products.
Read: How to Manually Update Themes & Plugins

Yes, our team is available 24/7 to assist you with installation, usage, and troubleshooting. Contact us via email or WhatsApp for support.

The GNU General Public License (GPL) allows you to freely use, modify, and share software. All products sold on Theme Plugin BD are GPL-licensed, ensuring complete freedom and flexibility.

Yes, as per the GPL license, you are free to modify the product’s source code to meet your specific needs.

Yes, redistribution is allowed under the GPL license, but it must comply with GPL terms. However, we discourage reselling our products without significant modifications.

Yes, creating an account allows you to access your purchase history, download updates, and receive support.

We prioritize your privacy and use advanced security measures to protect your personal and payment information. For more details, refer to our Privacy Policy.

No, account sharing is prohibited and may result in account suspension.

You can reach us via:
Email: [email protected]
WhatsApp: +8801625970780

Our support team is available 24/7 to assist you.

To submit a support ticket, follow these steps:
1. Enter a subject (e.g., “Unable to Download Purchased Plugin”).
2. Describe your issue clearly and attach screenshots if needed.
3. Select the support priority (Normal, Medium, Critical).
4. Enter the product name and order ID for faster resolution.
5. Click the “Create Ticket” button to submit your request.

Once you submit a ticket, our support team will review your request and respond as soon as possible to help resolve your issue.

Response times depend on the priority level:
Normal: 4-8 hours
Medium: 2-4 hours
Critical: 1-2 hours

You can check your ticket status by logging into your account and navigating to the Support Tickets section.

If you haven’t received a response, please check your spam/junk folder. If there’s still no reply, you can follow up by replying to your ticket or contacting support through other available channels.

Yes, you can add more details or respond to support replies by accessing your ticket in the Support Tickets section.

Yes, you can close a ticket once your issue is resolved by selecting the “Close Ticket” option in your support panel.

Yes, we regularly offer discounts and promotional codes. Check our website or subscribe to our newsletter to stay updated.

Yes, for bulk purchases or agency-level deals, contact us directly for a customized offer.

The affiliate commission rate is 30%, applicable only to GPL themes and plugins. No commission is provided for other products.

To create an affiliate account, follow these steps:
Go to My Account and register for an account.
Once logged in, scroll down to find the Affiliate Dashboard inside your dashboard.

No, the 30% commission is only applicable to GPL themes and plugins. Other products are not eligible for commission.

You can track your earnings, referrals, and withdrawals inside the Affiliate Dashboard in your account.

You can withdraw your earnings once you reach at least $3. We’ve set a low payout threshold so you can enjoy your earnings faster!

Once your balance reaches $3 or more, you can request a withdrawal through your preferred payment method. Available options may include bKash, Nagad, Rocket, upi, cryptocurrency or bank transfer, depending on your location.

You can request a withdrawal anytime once your balance meets the minimum threshold. Payments are usually processed within 24-48 hours after approval.

If your earnings haven’t reached $3, they will continue accumulating until you meet the withdrawal threshold. Keep promoting and earn more!

No, self-referrals are not allowed. Our system detects fraudulent activities, and violating this rule may result in commission cancellation.

To maximize your earnings, try these tips:
✅ Promote on social media, blogs, and YouTube
✅ Write reviews and tutorials about our products
✅ Use banners and referral links effectively
✅ Share discount codes with your audience